Trusted Worldwide
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Support #2

Support

Live help and online resources

24/7 Live Technical Support and More

Telinta provides the best support in the industry to help your business succeed. ย Support is one of the things that separates Telinta from the rest.

We offer live technical support, 24x7x365. Our expert Support staff can assist you in resolving technical issues, helping your business to be its best.ย  We can guide you through making a change to your configuration, as well as provide information on developing a custom solution to meet your needs.ย  Over the years, Telinta has built an impressive set of Best Practices.ย  We provide our support staff with a rigorous training curriculum covering each and every solution we offer.

Telinta also offers comprehensive training, online documentation and more.

Hosted Softswitch Key Benefits

Our hosted VoIP softswitch and billing platform brings you the benefits of having an industry leading softswitch and billing platform without capital investment, maintenance costs or deployment delays.ย  TeliCoreโ„ข is our carrier-grade platform that lets you offer a full portfolio of profitable VoIP services. Your company will benefit from over a decade of Telintaโ€™s experience in helping our customers to grow.

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No capital investment

Telinta offers you the benefits of a hosted VoIP softswitch and billing platform, without having to invest in your own infrastructure. With Telinta, you can manage your VoIP business through the cloud using your own web browser and internet connection.

Rapid market entry

With Telinta, you can build your business quickly and easily. When you become a Telinta customer, your hosted VoIP softswitch solution can be up and running in as little as three days!

Facilities

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Our TeliCore softswitch and billing platform is hosted within a highly available, redundant and secure datacenter located at 165 Halsey Street, just minutes away from New York City.

Located within the facilityโ€™s unique Meet-Me Room โ€” the heart of the datacenter โ€” Telinta is just a cross-connect away from over 60 of the worldโ€™s leading carriers. Our facilities enable Telinta to offer cutting-edge hosted softswitch and billing services, with superior connectivity and infrastructure.

Home to several government agencies and directly connected to the New York Stock Exchange, 165 Halsey Street provides the utmost in physical security and electronic access control. Its unique Disaster Avoidance System protects our hosted VoIP softswitch and billing platform against local utility company power outages, telecommunications failures, fire and other potential disasters.

Telinta also has additionalย infrastructure in key markets across the US and around the world such as
Bangalore, Dallas, Frankfurt, London, Mumbai, New York, Newark, San Francisco, Singapore, Tokyo and Toronto.

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FAQs

Telintaโ€™s online Knowledge Base is a unique tool to complement our 24ร—7 live technical support, online documentation and other resources. While our Support Engineers are available to help you around-the-clock, we also realize that there are some functions which Telinta customers prefer to learn on their own, and to โ€œlearn by doing.โ€ย  Our Knowledge Base provides you with self-service explanations, tips and best practices to help you configure your TeliCore switching environment, and to help your business grow.

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